Ordering is simple;
Browse the range and choose what you’d like.
- Get in touch – info@wottonmade.co.uk, or send a message on Facebook or Instagram – @wottonmade with the item, quantity and colour you’d like. Custom colours are available from a broad palette, though exact colour matches aren’t possible.
- Confirm the details. You’ll receive a reply with your total price, postage cost and delivery time, and a request for your delivery address. When you’re happy, you’ll be sent a secure payment link. Card details are never requested in a message.
- Pay to confirm. Your order is confirmed once payment is received.
- Sit back and wait for your parcel. Follows and likes on social media are always appreciated.
Delivery
Postage is charged separately and confirmed with your order before you pay. Orders are sent with Evri. Pieces are carefully packed, and delivery times are confirmed when you order.
Returns
Changed your mind? You can cancel and return most items within 14 days of receiving them. Just message info@wottonmade.co.uk to let us know. Items must be returned unused and in their original packaging, and the cost of returning them is paid by you. Refunds are made within 14 days of the item arriving back, to the original payment method. The standard postage you paid on the original order is refunded too.
Custom and made-to-order pieces
Items made to your requirements, including custom colours, can’t be returned or cancelled once work has begun, unless they arrive faulty or damaged.
Faulty or damaged items
Every piece is handmade, so small differences in colour and finish are part of its character. Tiny air bubbles are also a natural part of the casting process and aren’t a fault. If your item arrives damaged or faulty, please message info@wottonmade.co.uk as soon as you can, ideally within 48 hours of delivery, with a photo of the item and the packaging. It will be replaced or refunded, including postage, and the return cost will be covered.
Your legal rights
This doesn’t affect your statutory rights.